Employee experience is how employees interpret, observe, and internalize your organization's interactions. This experience entails your company's encounters and touchpoints, including;
● Exit interviews
● The interview process
● Internal promotions
● Onboarding.
Employee experience is broken down into the following sections;
Cultural workspace- your company's structure should allow employees to grow in the future.
Physical- these features include a realistic and safe work environment and a suitable office space.
Technological- employees should have enough resources to carry out their activities, for instance, a high internet speed and computers. Below we discuss the best metrics that you can find in an employee experience calculator.
Top Employee Metrics
KPIs are metrics that measure your staff’s experience within your company. These qualitative and quantitative data points eliminate guesswork, and you can create surveys instead of asking your staff random questions.
The primary metrics are;
Satisfaction Levels
Employee experience KPI gives information regarding how your employees feel at work and their satisfaction levels. However, you must first ask the right questions to measure your staff's satisfaction. Business owners will make the right decisions after getting their team's feedback
eNPS
eNPS is the employer Net Promoter Score, an important metric that determines your employee experience, and it can be put in an annual survey. The eNPS is a vital performance indicator that determines how likely your employees will recommend your services.
Internal Referrals
A metric that most business owners ignore is the number of referrals being forwarded to HR by their team. Internal referrals are linked with eNPS closely, but its main highlight is it shows the ambassadorship in place.
A solid referral program can do wonders, despite informing you where your EX stands. Research has shown that people who refer others stay longer n an institution.
Employee Productivity
A study has shown that happy employees are 14% more productive than others, meaning you will have a rough idea of how employees perceive your EX by measuring their productivity levels.
The best way to determine your team's productivity is by having achievable goals yearly or quarterly and following up consistently.
Retention Rates
A business' KPI retention significantly reflects its employee experience; workers stay where they feel motivated and happy. A retention rate of around 90% shows a high experience level, and a sudden increase shows your steps are practical.
Employee Absenteeism
Low absenteeism is crucial, as it increases profitability and employee engagement. Absenteeism can significantly affect productivity and cost your company massive amounts of cash yearly.
Remember, low absenteeism rates indicate a positive employee experience. Workers who are optimistic about the work experience are less likely to skip work.
Recognition Frequency
Human interactions and relationships are the backbones of an institution, so you must determine how to work relationships to measure customer experience. This recognition gives business owners great insights and has a massive impact.
Final Thoughts
Employee performance is critical in a business setup; no wonder it's high demand. The above article has discussed the top metrics in 2023, and you can reach out for more information.
